EU Compliance
Right of Withdrawal
EU customers have the right to withdraw from this purchase within 14 days of receiving their order, without giving a reason. To request a withdrawal, please fill out the form in the 'Contact' tab in the footer of this page.
Complaints: For any complaint about your order, email us at altariel.atelier@gmail.com
We'll confirm receipt and respond within 15 days.
EU Online Dispute Resolution: If we can't resolve your complaint, you can use the EU ODR platform linked below.
Price List
In line with EU and Croatian price transparency regulations, our current and historical product and service price lists (including anchor prices) are published here in machine-readable format. Click on the link to the Google Drive folder.